Odoo Discuss: Internal Messaging & Team Communication Guide

What Is Odoo Discuss?

Odoo Discuss is a built-in team messaging platform — like Slack or Microsoft Teams, but integrated with your ERP. Messages, files, and notifications from CRM, Sales, Helpdesk, and other modules all flow into Discuss. No need for a separate communication tool.

Core Features

Channels

# Public channels (anyone can join):
# #general — company-wide announcements
# #sales — sales team discussions
# #engineering — dev team
# #random — off-topic

# Private channels (invite only):
# #management — leadership discussions
# #finance — confidential financial topics
# #hr-sensitive — HR matters

# Create: Discuss → Channels → Create Channel
# Settings: name, description, public/private, members

Direct Messages

• One-on-one conversations
• Group DMs (2-8 people)
• File sharing in DMs
• Message reactions (emoji)
• Message starring (bookmark)

Integration with Modules

# Every Odoo record with chatter feeds into Discuss:

# Sale Order confirmed → notification in #sales channel
# New helpdesk ticket → notification in #support channel  
# Invoice overdue → notification to accountant DM
# Leave request → notification to manager DM
# Manufacturing order complete → notification in #production

# You see everything in one place — no switching between apps

Key Capabilities

Notification System

# Discuss handles all Odoo notifications:
# - Chatter mentions (@John)
# - Follower notifications (subscribed to record)
# - Activity reminders (scheduled tasks due)
# - System notifications (cron failures, errors)

# Notification preferences:
# Settings → Preferences → Notifications
# - Handle by Email: receive via email
# - Handle in Odoo: show in Discuss inbox
# - Nothing: no notification

Live Chat (Website)

# Discuss powers Odoo Live Chat:
# Website visitors chat with your team
# Messages appear in Discuss
# Agents respond from one interface
# Chat history saved on the contact record

# Setup: Install Live Chat module
# Configure: channel, operators, auto-messages
# Widget appears on your Odoo website

Voice & Video Calls

• Click the phone/video icon in any conversation
• Built-in WebRTC (no external tool needed)
• Screen sharing during calls
• Works in channels and DMs
• No participant limit (browser-dependent)

When Discuss Replaces Slack

• Your team is already in Odoo all day
• You want ERP notifications in the same chat
• Budget: Discuss is free (included), Slack is $7.25+/user/mo
• You don't need Slack's app ecosystem
• Simple team communication is enough

When to Keep Slack

• Your team heavily uses Slack integrations (GitHub, PagerDuty, etc.)
• You need advanced search across years of messages
• External collaborators (clients, vendors) need chat access
• Slack is deeply embedded in your workflows

DeployMonkey + Discuss

DeployMonkey's AI agent sends notifications via Discuss — deployment alerts, monitoring warnings, and AI recommendations appear in your Odoo channels. Team communication and server management in one place.