Why Email Configuration Is the #1 ERP Support Issue
Email configuration causes more ERP support tickets than any other issue. SMTP settings are wrong, SPF records are missing, emails land in spam, the mail gateway does not process replies, and bounced emails are not handled. An AI agent diagnoses and fixes these issues systematically.
What the Agent Configures
Outgoing Mail Server (SMTP)
- Server address, port, and encryption (SSL/TLS/STARTTLS)
- Authentication credentials
- From address and reply-to configuration
- Connection testing and error diagnosis
Incoming Mail Gateway
- POP3/IMAP server configuration
- Catchall email processing (route to correct module)
- Email-to-ticket (helpdesk), email-to-lead (CRM), email-to-task (project)
- Alias configuration for automatic routing
Email Deliverability
- SPF record — Verify your domain's SPF includes the sending server
- DKIM — Generate DKIM keys and provide DNS record for domain verification
- DMARC — Configure DMARC policy (none → quarantine → reject)
- Bounce handling — Configure bounce processing and address blacklisting
Common Problems the Agent Diagnoses
| Problem | Cause | Fix |
|---|---|---|
| Emails going to spam | Missing SPF/DKIM | Add DNS records |
| Emails not sending | Wrong SMTP credentials | Verify username/password/port |
| Replies not processed | Catchall not configured | Set up mail gateway + aliases |
| Bounced emails accumulating | No bounce handler | Configure bounce processing |
| "From" address rejected | SPF mismatch | Use authorized sending domain |
| Attachments not received | Size limit too low | Increase mail server attachment limit |
Email Template Configuration
- Sales quotation template
- Invoice delivery template
- Payment receipt template
- Support ticket notification template
- Employee onboarding welcome email
Getting Started
Deploy Odoo on DeployMonkey — SMTP configuration is handled automatically for managed instances. For self-hosted setups, the AI agent diagnoses your email configuration issues through log analysis and connection testing.